Across
4. Ativity based on like-minded people join together to promote change
6. Layers of authority in an agency
8. Important role where professionals link client to another service
11. The funding, personnel, volunteers, buildings, and other assets at an agency's disposal
12. A human service role that involves speaking on the client's behalf
13. Arrangement in which an agency or organization provides a human service for profit
14. Referring a client to another agency or service
15. When a human service worker retreats from the engagement of helping and becomes rigid, insensitive and uncaring

Down
1. A diagram illustrating an agency's structure
2. A written document that defines the duties and responsibilities of a particular position
3. Conditions of the work environment
5. Channels of communication among human services agencies and professionals
7. Providing services based on client strengths and moving clients top self-sufficiency
9. The clients, services, and resources that an agency or organization believes it controls or serves
10. The purpose of an agency as summarized by its guiding principles