Across
6. Hesitancy to seek help
9. Client who is unwilling to participate in the helping process at that time
10. A common verbal technique used to elicit information
11. The receiver interprests a message the way the sender intended
12. A number of individuals who interact sharing values, a social structure and cohesiveness

Down
1. The medium through which assistance occur
2. Behavior or body language
3. Helper behavior as they attend to the words and behavior of clients
4. Verbal and nonverbal ways of paying attention
5. words spoken by the person
7. A helper statement that is interchangeable with the client's statement
8. The last stage of helping