1.     List five characteristics on skills that are important if the helper is to establish a good relationship with the client.

2.     Name four ways the helping relationship is different from other relationships.

3.     Describe three factors about the physical setting of a helping relationship that are important.

4.     Explain four strategies the helper uses to begin the first session with the client.

5.     Summarize what happens during the intervention stage of helping.

6.     List three ways a helping relationship may end.

7.     Define three features of a non-verbal message.

8.     Explain three reasons non-verbal messages are important in communicating with a client.

9.     Define verbal messages.

10. Contrast cognitive verbal messages and affective verbal messages.

11. Demonstrate five effective listening behaviors

12.  Demonstrate a paraphrase

13.  Distinguish between an effective question and an ineffective question.

14.  Identify four characteristics of groups.

15.  Provide three examples of the use of groups in human services.

16.  Explain three ways to be sensitive to clients from different cultures

17.  Summarize Axelson’s four steps to conceptualize working with a client of a different culture.

18.  List four reasons for resistant or reluctant behavior.

19.  Demonstrate three strategies to counter resistance or reluctance.

20.  Write three guidelines for working with the silent client.

21.  Describe four difficulties with an over demanding client.

22.  Distinguish crisis intervention from other types of helping.

23.  Define developmental crises and situational crises.

24.  List the phases of a crisis.

25.  Write four guidelines for working with a client in crisis.

26.  Define resolution-focused brief therapy.

27.  List the four stages of resolution-focused brief therapy