I. New settings for service delivery
A. Institutional and community-based services
1. There has been a shift to deliver services in the __________
2. The focus on treatment is on __________ and wellness instead of
illness
3. This community-based service philosophy is being used in mental health, __________, and work with families
4. Full service schools provide an array of human services
B. Human services
1. Many living in __________ areas are disadvantaged
2. __________ and difficulties limit accessible and adequate services
3. Mental health problems often remain __________
C. Human services in industry and the military
1. Employers now recognize that workers are more __________ if they’re psychologically and physically sound
2. The Federal Government passed the Hughes Act in 1970 requiring federal agencies to have employee assistance programs to help those with ____________________problems
3. ________________________________________has had a significant impact on business and industry’s provision of services, affecting employment, public services, access to goods and services, and provisions for insurance
4. The __________ offers a number of support services including
employee assistance, readjustment counseling, advocacy, and family support
II. The impact of technology
A. Communication
1. Advances in __________ have changed the way we perform human service responsibilities
2. Technology is changing the way in which professionals __________ with one another
a. E-mail, LISTSERVs, and __________
b. Cellular phones and __________
c. The World Wide Web (WWW)
B. Information management
1. Systems give us the ability to manage service costs, payments, and the ability to track the __________of each service delivered
2. There are several examples in this country and internationally where sophisticated __________ __________systems have been developed and used successfully
C. Providing services to clients
1. Computer programs have been used to assess client knowledge and recommend a plan of __________
2. __________ counseling services have also been developed
3. Services are provided on-line through the __________
4. Counseling or __________is helping deliver on-line assistance
5. Technology is being used to support the communication activities of the __________
D. Professional development
1. CD-ROMs provide __________ with useful information
2. Interactive computer programs help human service professionals continue to learn new __________
III. Managed care
A. The influence of managed care
1. Use of external reviews
a. __________ the need for services
b. Reviewing the __________of services provided
c. Professionals are being asked to consider a patient’s
_________of __________
d. Continually reviewing the __________ that is provided
2. Standards of practice
a. Beginning to define what is “best practice” to meet a specified __________
b. Some suggest single point of __________
c. Important to specify __________
3. Continuum of care
a. When determining type of __________, it is important to decide the level of care that is needed
b. Clients should not be given ________ treatment than they need
B. Managed care and the human service professional
1. There is increased __________
2. There is more __________ associated with the initial screening of the client
3. Several issues have emerged with the increased use of managed care
a. __________ is a concern
b. Many professionals fear that __________ of care will decline
4. Human service professionals need to understand how to work __________ in managed care environments
IV. The international dimension
A. Challenges in international human services
1. The growing global population is often described as “__________ __________”
2. International __________ raises major socioeconomic issues
3. Mental, behavioral, and social health problems place a __________
Burden on all parts of the globe
4. __________ has troublesome consequences
a. Two-thirds of the world’s population is expected to live in cities by __________
b. Urbanization is pronounced in __________ countries
B. Influences in the United States
1. __________ increases our awareness of nationalities that are becoming a part of our population
2. One-half of immigrants to the United States are __________
3. By _________about half of the population will be non-Hispanic whites
4. Population __________ for this country signal a new ethnic and racial make-up
5. United States must grapple with the issues of __________
V. Trends in human service
A. Aging in America
1. By 2030 the aging population will more than __________
2. This older population is growing even __________
3. Services will address physical, social, mental, and __________ decline
4. Housing, __________, and confronting death and dying are important issues for the aging
B. Emphasis on diversity
1. Human service professionals will continue to encounter diversity of __________ and fellow professionals
2. Diversity refers to demographic variables including age, color, disabilities, gender, national origin, race, __________, and sexual orientation
C. Terrorism
1. Terrorism is categorized as __________ or international depending on
the origin of the responsible individual or groups
2. Terrorism has changed our language, sense of vulnerability, and level of __________
3. Both short and long term effects of terrorism present __________ for human service professionals
D. New roles and skills for clients and helpers
1. The client is becoming a more important __________ in the human
service process
2. Sharing responsibility, improved client __________, and learning about clients are benefits
3. __________ is becoming more important at the client, community, and social levels
4. Professionals today need to be able to __________ services to clients
as well as other agencies
E. Conservatism
1. Increasing conservatism means that improvements in the lives of all Americans can occur without __________ support or entitlements
2. How do we work with those from __________ cultures