Using the available services

Referral

Referral or __________ is a two step process

Expectations and cooperation influence the __________ of referrals

Components of the referral process

When to refer depends on a number of factors

The __________ steps of referral

Determining where to refer requires __________ of community resources

Evaluating the referral means systematic follow-up to determine client __________ and the match between problem and service

Building an i__________  __________leads to successful referrals

Know the formal and informal networks

The formal network is composed of entities such as public and private human service organizations, __________  __________, businesses, and governmental agencies

The valuable informal network is determined by an established history of __________ __________

The three types of formal and informal networks are personal, __________, and organizational

Promoting change in a dynamic world

Developing services in response to community needs

__________ for services not presently available

Planning and developing services is based on __________ needs

Normative

Perceived or __________

Individual

__________

Organizing to promote community change

Develop and use a network or larger confederation to advance a __________ __________  __________

Like-minded people band __________

Results in __________ the client’s environment

Using a model of client empowerment

Primary goal is placement of __________ in hands of client

Educate and train clients to organize their __________

Characteristics of model

Education and __________

Knowledge to turn information into __________

Develop a __________ that supports change

Efforts are client __________

Develop environment to encourage __________