Questions to consider from this chapter:

1.         What are the perspectives that provide definitions for human services?

2.         Human services were developed for what type of people?  Why?

3.         What are the specific needs of baby Anne?  her mother Almeada?

4.         Does human services focus on the past, present, or the future?  Explain.

5.         Problems in living occur for many reasons.  List two.

6.         What are the problems that human beings encounter as they live in our modern   world?

7.         How do these problems compound Almeada and baby Anne’s situation?

8.         For Almeada, economic self-sufficiency is a difficult goal.  Why?

9.         What are the three distinct functions of human services?  How are they different?

10.       Why must workers understand the relationship between the client and the client’s           environment?

11.       What information does the worker need to know about the client?

12.       What skills does the worker need to help the client develop?

13.       What does Almeada learn about the environment?  How does this information   help her?

14.       Describe the human service worker’s role as an educator.

15.       How does networking help human service delivery?

16.       What is the “umbrella” concept?

17.       Discuss the evolution of the concept of teaming.

18.       Identify the principles that promote teamwork.

19.       Describe the contributions that partnerships can make to human service delivery.

20.       Name the factors that make case management a viable alternative for human      services today.

21.       How does case management impact the coordination of services and client access         to services?

22.       Why is outcome evaluation important?

23.       Name three types of outcome evaluation and describe each.

24.       Name three characteristics of the generalist worker.

25.       Identify the employment settings of human service graduates.

26.       Who is the nonprofessional in human services?

27.       Why do people volunteer?

28.       Why have self-help groups increased in number?

29.       What are the sources that provide self-help?

30.       How are professional activities of the human service helper defined?

31.       Why are ethical codes important to professional development?

32.       What is the primary focus of ethics in human services?

33.       Why is continuing education important to human service professionals?

34.       Explain how the human service delivery system provides Almeada with social

            care, social control, and rehabilitation.

35.       Explain why it is important to understand the client and the client’s environment.

36.       Describe the four principles of management that relate to the delivery of human services.  How does each enhance the effectiveness of service delivery?

37.       Explain the role of the non-professional.  How does the non-professional differ from the generalist helper?