Instructions:

This must be turned in with the question and the answer numbered, as well as the page(s) where you found the answers. It must be TYPED.  It will not be accepted otherwise.  The absolute deadline for this assignment is Wednesday, December 12, 2007 at 5:00 p.m.  NO EXCEPTIONS.

Chapter One:

Review the case of Almeada and baby Anne and answer the following questions:

1.         What were the problems in living that Almeada and baby Anne experienced?

2.         How did the human service delivery system address each of these problems?

3.         Describe the use of the social care function in the case of Almeada and baby Anne.

4.         Describe the use of the rehabilitative function in the case of Almeada and baby Anne.

5.         How did professional networking, teaming, partnerships, case management, and outcome evaluation affect the service delivery to Almeada and baby Anne?

6.         How could these methods have been used more effectively?

7.         Was Almeada self-sufficient?  Provide three reasons for your answer.

8.         Describe how two types of nonprofessionals could have been involved with Almeada and baby Anne.

9.         Describe the contribution that each of these nonprofessionals would have made.

10.       Was Barbara LaRosa a generalist worker?  Provide three reasons to support your answer.

Chapter Two:

1.         Describe the role of the church in the early history of human services.

2.         Discuss the importance of the Elizabethan Poor Law to human services in both

England and the United States.

3.         Explain the forces behind major changes in attitudes toward the role of human

            services in nineteenth century America.

4.         Differentiate between the approaches of the organized charity movement and the

            settlement house movement to helping people.

5.         Analyze the impact of 20^th century legislation and presidential administrations on

            service delivery.

6.         Explain the significance of the National Mental Health Act of 1946.

7.         Compare the values that provide the foundation for the Social Security Act of

            1935 and the 1996 welfare reform legislation.

8.         Trace the dismantling of the welfare state.

9.          Discuss the evaluation of welfare reform and the strategies that have been

successful.

Chapter Three:

1.         Describe the non-traditional human service delivery settings that are present today.

2.          Evaluate the shift from institutional to community-based services.

3.         Describe the impact of technology on service delivery.  

4.         Discuss the advantages and disadvantages of managed care in human services.

5.         What are the challenges in international human services?

6.         Explain how technology has enhanced communication in human services.

7.         Explain the challenges presented by an aging population.

8.         Describe the increased need for advocacy in human services.

Chapter Four

Discuss the impact of psychotropic medication on the treatment of mental illness.

2.         Describe the challenges today for professionals who use the medical model.

3.         Define public health using two different approaches to this concept.

4.         Distinguish between the medical model and the public health model.

5.         Discuss the contributions of the public health service since the late 1700s.

6.         Explain the purpose and role of Healthy People 2010.

7.         List the characteristics or themes of the human service model.

8.         Apply the five steps of the problem solving process to a problem you have recently

            resolved.

9.         Compare and contrast the three service delivery models according to a view of the

            problem, the recipient of services, the worker, the goals, and the treatment.

10.       Create a problem situation that requires the services of all three models of service

            delivery.

Chapter Five:

Identify and explain each developmental stage in Erikson’s Eight Stages of Man.

2.         Explain characteristics of a situational perspective to problem solving.

3.         Who was Abraham Maslow?  Describe his major contribution to the field of psychology.

4.         Identify and explain two types of client referrals.

5.         Why would an individual’s perception of a human service professional act as a barrier to obtaining help?

Chapter Six:

Name and explain the most commonly held values in human services.  Why is

            each important to the process of helping?

2.         Describe the four important personal characteristics of effective helpers.

3.         Discuss three ways to categorize human service workers.  Which one do you think

            best describes the professional?  Why?

4.         What are some of the typical duties of the human service worker?  Why are the

            duties so diverse?

5.         Name four of the other professionals who work closely with human service

            workers and explain some of the duties they perform.

6.         Discuss the roles and responsibilities of the generalist.

7.         Identify and describe the three major categories of human service roles.

8.         Distinguish between front-line and administrative roles.

Chapter Seven

1.         What are the differences between formal and informal helping?

2.         List the characteristics that make the helping relationship in human service

            delivery unique and different from other relationships.

3.         Describe some of the matters that a helper would want to attend to before the

            client arrives.

4.         Discuss the stages of the helping process.

5.         Describe four components of the communication process and the importance of

            each.

6.         When is it appropriate to ask questions?

7.         Discuss strategies that would be helpful with challenging clients.

8.         List some considerations when working with clients who are culturally different.

9.         Describe the characteristics and skills that would be effective in crisis

            intervention.

10.       Describe when you might use resolution-focused brief therapy.

Chapter Eight

1.         What five pieces of information might help you understand how an agency operates?

2.         What are the three ways agencies are funded?

3.         How would community mapping help you understand an agency and how it

functions?

4.         Explain the four-step referral process providing guidelines for linking a client

with another service.

5.         Describe the differences between formal and informal networking.

6.         Describe the problems associated with paperwork.

7.         Why is it important to deal with turf issues?

8.         What are the ways that helpers can develop professionally?      

Chapter Nine

1.         Identify some of the professional values emphasized in human service education and training.

2.         Briefly define “code of ethics” and discuss some of its purposes and limitations.

3.         Explain the concepts of competence and responsibility.

4.         Discuss the types of confidentiality and provide examples of each.

5.         Describe the concept of privileged communication.  When is it important for the human service worker?

6.         Explain the importance of informed consent.

7.         Explain the steps involved in the ethical decision-making model proposed by Van Hoose & Paradise.

8.         Explain the ethical dilemmas that a professional encounters in daily human service delivery.