1.      The analogy of the trip continues with exploring for exceptions; the interviewer and the client use this process of exploring possibilities by focusing on what will be ______________ when the miracle happens.

2.      The pros and cons of the different modes of transportation can be compared to the exploring of ________________.

3.      Exceptions are the past experiences in a client’s life when they might have reasonably expected the problems to _________ but they did not; exceptions are not necessarily big or dramatic occurrences or lack of occurrences.

Interviewing for Exceptions

4.      The first part of exploring for exceptions is to find out if the client is aware of an exception by asking questions about times they may have been aware of the problem not occurring or being _____________.

5.      If the client cannot think of any instances, use _____________questions such as “Would your husband say there had been better days?” (Note: this one is tricky – thank about what kind of a question this is – extra credit to the groups that have the correct answer for this one).

6.      More _____________ exceptions are the most useful in this process.

7.      Once the client has identified an exception, you ask for _____________.

8.      It is helpful to notice what is different between the exception and problem times; it is then useful to ___________ and ____________ each difference to use that material for solution building.

Deliberate and Random Exceptions

9.      After clients have described the exceptions, you want to find out more about __________ the exceptions may have happened.

10.  When the client can identify something he or she did or did not do that may have caused the exception, this is a ____________ exception.

11.  __________ exceptions on the other hand, are exceptions that take place without any discernable reasons.

12.  The distinction between random and deliberate exceptions will be particularly important in terms of the _____________ you will provide for clients.

Ah Yan’s Exceptions

13.  Exploring exceptions is generally most helpful after the __________ question or questions about what things will be like when they are different; they may be too jarring otherwise.

Client Successes and Strengths

14.  When you are exploring exceptions, clients become more aware of past and present _______________ in relation to their goals.

15.  When a client is able to discuss what she did to help make an exception happen, this description can be paraphrased and this can lead to a compliment of a __________ of the client.

Respecting the Client’s Words and Frame of Reference

16.    In exploring exceptions, the interviewer listens for the client’s words and demonstrates a respect for the client’s _________________________ by asking the client to clarify their words.

17.  The client is treated as the ______________ about their words and their meaning.

Scaling Questions

18.  Scaling questions invite clients to put their _______________, impressions, and predictions on a scale from 0 to 10.

19.  Scaling questions generally refer to a specific _________ or event. 

20.  Scaling can help make complex parts of the client’s life more ___________and accessible.

21.  Scaling can be used throughout the interview.

Pre-session Change scaling

22.  ________________ is happening regularly in most clients’ lives.

23.  Pre-session change is _____________ change that happens between the time the client makes the appointment and the first appointment; about two-thirds of clients report this.

24.  Scaling questions may help clients identify ________________ when they were having difficulty with this before.

Scaling Motivation and Confidence

25.  Asking the client scaling questions about how hard they are willing to work will help the interviewer in formulating end-of session ______________.

26.  Scaling motivation and confidence will also help explore and reinforce client ___________.

27.  When clients have had several opportunities for solution talk, their _______ has generally increased.

28.  Scaling questions about levels of motivation and confidence often leads to more __________.

Exceptions:  The Williams family

29.  Client’s often minimize or dismiss the importance of their _________________.

30.  However, when client’s gain an increased awareness of movement in the right direction, they start to build some ____________.

31.  _______ tends to feed on itself even when the __________ are small.

32.  Regularly ask your clients ____________ questions

33.  Listen to hear exceptions even when the client ________________ their importance

34.  Ask about how exceptions are different from, or better than ___________________.

35.  Find out who is doing ____________ to make the exception happen

36.  Paraphrase and ___________client strengths and successes in the exceptions

Building toward a difference that makes a difference

37.  New interviewers tend to push for _______________ too quickly.

38.  Exception finding questions tend to be new to the client and clients will need assistance in noticing exceptions; they are more accustomed to _____________.

39.  Instead of pushing for closure, the practitioner should pursue more information about the meaning and _______________ of exceptions.

40.  Solutions are often built on __________________ unrecognized differences (exceptions).

41.  This information is gathered together and becomes part of the end of session feedback; the feedback encourages the repetition of past exceptions as well as producing new exceptions that are closer to ___________________.
 

True or False

1.Exceptions need not be an all or nothing thing; they may be a matter of greater or lesser degree. 

2.Exceptions from the recent versus distant past tend to be more useful to clients in solution building. 

3.The authors recommend finding out how an exception happened before taking time to gather a detailed description of the exception. 

4.Ah Yan was unable to identify any exceptions. 

5.The authors recommend doing exception exploration before working on goal formulation by asking the miracle question. 

6.When clients can describe what they did to make their exceptions happen, they are essentially describing client successes.

7.The authors recommend scaling clients’ confidence about finding solutions at the beginning of a session so as to get the most accurate scaling score. 

8.One of the exceptions identified by the Williams’ family was that Marcus had offered to let Offion ride his bike once each afternoon when the latter’s bike was in the repair shop. 

9.Clients often minimize the importance of their exceptions. 

Multiple Choice

1.              are those times in a client’s life when the client’s problem might reasonably have been expected to occur but somehow did not.

a.Miracles

b.Solutions

c.Exceptions

d.Interventions

2.                exceptions are those when the client can describe step-by-step how the exception happened.

a.Clear

b.Useful

c.Deliberate

d.Successful

3.Which of the following aspects of clients does it make most sense to ask scaling questions about?

a.Self-confidence

b.Investment in change

c.Progress toward goals

d.All can be usefully scaled

4.Positive change between the time when the client made an appointment and the appointment itself is called                    .

a.unexpected change

b.random change

c.pre-session change

d.exceptional change