HSE 123 Chapter Three Review Questions

True or False

1.The “not-knowing “ posture involves the interviewer setting aside his or her own frame of reference and taking a stance of genuine curiosity toward the client and the client’s experiences. 

2.The authors state that practitioner non-verbals (posture, head nodding, the use of smiles) are as important as what the practitioner says in demonstrating to the client that the practitioner is respectfully listening and understanding the client’s story. 

3.Clients’ use of language is the primary means by which they convey their frames of reference; therefore, practitioners should listen carefully for and explore clients’ key words. 

4.In a solution-building approach, practitioners rarely make use of silence.

5.In a solution-building approach, practitioners make frequent use of describing their own past experiences to help clients generate possibilities for solutions. 

6.In solution-focused interviewing, the interviewer attempts to build client trust by the interviewer affirming clients’ perceptions about their own lives. 

7.The centerpiece of solution-building work with clients is the careful exploration of client feelings. 

8.Research indicates that empathy is more closely related to client progress when client progress is measured by the client’s subjective point of view than when it is measured by a standardized test or the observations of researchers. 

9.When clients complain about the failings of their significant others, the authors suggest that the interviewer ask questions which both respect these perceptions and shift the focus to the client. 

10.The authors state that most clients will engage in solution talk when the practitioner leads them in that direction. 

11.Allowing the client to be the “expert” means that the practitioner remains passive and allows the client to take the lead in determining what topics will be discussed in the interview. 

Multiple Choice

1.“Suppose that things were to get better between you and your parents, what would be different?”  This is an example of:

a.an expert question.

b.an open question.

c.a process question.

d.a diagnostic question.

e.a problem-focused question.

2.In                 , the practitioner states back to the client his or her thoughts, actions, and feelings.

a.summarizing

b.complimenting

c.self-disclosing

d.empathizing

3.According to Carl Rogers, which skill blocks the practitioner’s tendency to evaluate when trying to listen to a client?

a.Summarizing

b.Complimenting

c.Self-disclosing

d.Empathizing

4.                refers to the way in which clients express information in an interview.

a.Content

b.Process

c.Self-disclosure

d.Amplification

5.When interviewers notice and make favorable mention of personal qualities which clients demonstrate and which could be useful to them in building solutions to problems, this action on the part of interviewers is called                       .

a.self-disclosing

b.complimenting

c.affirming client perceptions

d.amplifying solution talk

6.When an interviewer observes:  “You seem to be a mother who cares very much for her children,” this is an example of:

a.a direct compliment.

b.an indirect compliment.

c.a reality-based compliment.

d.a general compliment.