Chapter Three:  Skills for Not Knowing

1)      Listening

2)      Formulating questions

3)      Getting Details

4)      Echoing clients’ key words

5)      Open questions

6)      Summarizing

7)      Paraphrasing

8)      Nonverbal behaviors

9)      Use of silence

10)  Noticing clients’ nonverbal behavior

11)  Self-disclosing

12)  Noticing Process

13)  Complimenting

14)  Affirming clients’ perceptions

15)  Natural empathy

16)  Normalizing

17)  Returning the focus to the client

18)  Noticing hints of possibility

19)  Exploring client meanings

20)  Relationship questions

21)  Amplifying solution talk