9)      Use of silence

 Silence can help you gather your thoughts, contemplate, getting the courage to something, stopping yourself from going down the wrong path.

10)  Noticing clients' nonverbal behavior

 Noticing things that may be inconsistent or patterns, ask the client to help you understand what they are doing.  This should be done when there is some relationship established.

11)  Self-disclosing

 You can share something simple.  Don't change the focus to you.  If you have any doubt that it is appropriate, don't share.

Continuation of chapter three notes, from class

12)  Noticing Process

 Process - the way things are done, how, how the client gets it or gives it to the interviewer, how they express it and receive it.

13)  Complimenting

 Bringing out the strengths in the client. Don't just make something up! Compliments should be reality-based.  They should be positive.

Direct compliments -  A statement that supports something the client said or did.

Indirect compliments - Question that implies something positive about the client.

Self-compliments - Client sees something positive and you are building on that by reinforcing and getting more information

14)  Affirming clients' perceptions

 What you think about something, how you interpret it. Respect how the client views something. You don't have to agree with it, just respect it.

15)  Natural empathy

 Responding in a way that acknowledges the client's feelings but does nto take the focus off the client.

16)  Normalizing

 Helping the client feel less alone, recognizing that there are others out there with similar concerns, while not minimizing the client's concerns.

17)  Returning the focus to the client

 Help the client focus on what they would like different, not how others can change.