Skills                                                 

·        Making Introductions   

·        Finding out how client wants to be addressed        

·        SOLER                       

·        Confidentiality              

·        Opening question         

·        Getting initial information

·        Reflection/paraphrasing

·        Summarizing                

·        Use of silence              

·        Connecting (building the next question from the client’s answer 

·        Direct compliments      

·        Indirect compliments    

·        Focusing on the client   

·        Remaining nonjudgmental         

·        Exploring and Affirming Clients Perceptions

·        Exploring client meanings (How would that be helpful or different?)     

·        Noticing and amplifying strengths       

·        Avoiding assumptions  

·        Asking the miracle question, deliberately and clearly         

·        Asking questions following the miracle question     

·        Getting details on miracle question answer    

·        Exploring exceptions    

·        Normalizing                  

·        Using ratings                

·        Exploring meaning of ratings    

·        Compliments                

·        Bridge                          

·        Task                            

·        Inviting client to return  

·        If needed:                   

·        Greeting client upon return       

·        Asking “what’s better?”

·        Elicit Exceptions (in second interview)

·        Amplify                       

·        Reinforce                     

·        Start Over