Skills:

1.      Making Introductions

2.      Finding out how client wants to be addressed

3.      SOLER                                             

4.      Explaining process

5.      Confidentiality                                  

6.      Opening question                              

7.      Getting initial information                

8.      Reflection/paraphrasing                    

9.      Summarizing                                     

10.  Avoiding assumptions

11.  Use of silence                                    

12.  Connecting (building the next question from the client’s answer     

13.  Normalizing

14.  Direct compliments

15.  Indirect compliments

16.  Focusing on the client                       

17.  Remaining nonjudgmental                

18.  Exploring and affirming clients perceptions  

19.  Exploring client meanings (How would that be helpful or different?)         

20.  Noticing and amplifying strengths    

21.  Asking the miracle question, deliberately and in detail         

22.  Asking the follow up questions to the miracle question        

23.  Getting details on miracle question answer   

24.  Exploring exceptions

25.  Using ratings

26.  Exploring meaning of ratings            

Format of midterm:  You will be randomly selected for interview, your client will be randomly selected and the problem will be randomly selected.  Your grade will partly depend on your interview itself (40 points), partly depend on your answers to the feedback I will be providing (50 points) and partly depend on the feedback you provide for your fellow students (10 points), for a total of 100 points.  You will watch the interviews and find at least 10 actions the interviewer did well, and five actions or areas in which the student can improve, and you will suggest potential ways the student can improve.