HSE 123, Fall 2011

Course No	Course Title	CL	LB	CLINIC	CR
HSE 123	Interviewing Techniques	2	2	0	3
This course covers the purpose, structure, focus, and techniques employed in effective interviewing. Emphasis is placed on observing, attending, listening, responding, recording, and summarizing of personal histories with instructor supervision. Upon completion, students should be able to perform the basic interviewing skills needed to function in the helping relationship.

Textbook:

De Jong, P. & Berg, I.K. (2008). Interviewing for solutions, 3 ^rd ed. Belmont, CA; Thomson Higher Education. ISBN: 978-0-495-11588-5

Class Meeting	Activities	Notes
Class One: Tuesday, August 23, 2011	Introduction, syllabus review, role play, introduction of SOLER.
Class Two: Thursday, August 25, 2011	Review of Rosie in chapters one and two, role plays, discussion of differences between problem-solving and solution-building, SOLER.	Read chapters 1-3
Class Three: Tuesday, August 30, 2011	Repeating story told by Bobbi, and recorded by Jackie. General discussion of listening. Small group activity of explaining concepts in echoing chapter three - Jonia, Jay, Lazaro - echoing key words, Rose, Jacki, Shakira - Formulating questions, Bobbi, Vicki, Valerie - Listening. Started worksheets HSE 123 Closed Inquiries Worksheet -
Class Four: Thursday, September 1, 2011	Practice - Pairs, Shakira and Bobbi, Lazaro and Jackie, Jay and Vicki, Rose and Valerie, Lavern and Jonia. Continuation of closed inquiries worksheet - small groups: 1 - Bobbi, Vicki, Lazaro, 2 - Jay, Shakira, Lavern, 3 - Valerie, Rose, Jonia, Jacki. Very lively discussions.
Class Five: Tuesday, September 6, 2011	Practice - pairs - Jay and Shakira, Vicki and Bobbi, Jacki and Lavern, Valerie and Rose, interaction between Peter and Tim. Discussion of chapter three concepts including getting details, summarizing, paraphrasing, use of silence, nonverbal communication. CARE meeting for last 20 minutes of class.
Class Six: Thursday, September 8, 2011	Continued review of chapter three, focusing on noticing client's nonverbal behaviors, self-disclosing,, noticing process, complimenting, affirming client perceptions, natural empathy. Interviewing practice and pairs - Jay and Lazaro, Jonia and Valerie, Rose and Jacki, Shakira and Lavern, Bobbi and Vicki. Began practice with reflecting/compliments - # 8, 9 and 11 on worksheet.
Class Seven: Tuesday, September 13, 2011	Practice - Pairs: Shakira and Bobbi, Jonia and Rose, Valerie and Lavern, Jacki and Vicki, Jay and Sheri. Chapter three concepts, continuation with reflection/compliments, # 1-7 gone over as a class.
Class Eight: Thursday, September 15, 2011	Reflection and indirect compliment practice - # 12, 13, 14, 17. Practice in pairs - Jonia and Lazaro, Rose and Vicki and Bobbi and Shakira, Jay and Jacki and Valerie. Continued review of chapter three including normalizing, returning the focus to the client, noticing hints of possibility, exploring client meanings, relationship questions, amplifying solution talk, and leading from one step behind (tied into client as expert). Reviewed scenario of Beth in chapter four.
Class Nine: Tuesday, September 20, 2011	Review of chapter four through page 56, then practice - pairs: Jay and Jonia, Vicki and Lavern, Lazaro, Rose and Valerie. Role Play demonstration with Sheri and Rose (and Bob). Further exploration of chapter four, pages 57 and 58, and then brief discussion of differing levels of client motivations (wanting to make changes, wanting others to change and not wanting anything).	Think about coaching.
Class Ten: Thursday, September 22, 2011	Talked briefly about solution focused coaching (strengths based). Coaches randomly assigned - Bobbi for Jacki, Lazaro for Rose, Jay for Shakira, Jonia for Valerie, Lavern for Vicki. Practice in same pairs but with Vicki joining Jonia and Valerie. Second set of practice - Bobbi and Jackie, Lazaro and Vicki, Rose and Jay, Shakira and Valerie.
Class Eleven: Tuesday, September 27, 2011	Discussion of death and grieving. Discussion of changes in technology. Exercise with imagining absence of chair and presence of chair. Explored chapter five with emphasis on goal development (relevant, meaningful, concrete, realistic, measurable) and introduction of miracle question. Stopped on page 85.
Class Twelve: Thursday, September 29, 2011	Discussion about goals (click here for notes), Bobbi then provided another example relating to household management. Practice in pairs: Jonia and Lavern, Shakira and Jacki, Bobbi and Rose, Jay and Lazaro and Vicki. Continued chapter five with Ah Yan's miracle picture.
Class Thirteen: Tuesday, October 4, 2011	Finished chapter five - reading Williams family - Bobbi - Insoo, Rose - Gladys, Jonia - Marcus, Jay - Offion, Jackie - Ayesh, Shakira - Albert, Lazaro - Olayinka. Last point made about chapter five and not prematurely closing. Interviews in pairs with coaches and brief discussion of solution focused coaching. Valerie - coach for Bobbi and Jonia, Shakira coach for Rose and Jacki, Vicki coach for Lazaro and Jay.
Class Fourteen: Thursday, October 6, 2011	Practice with coaches - Jay coaching Shakira and Valerie, Rose and Vicki coaching Lavern and Jacki. Role play with Sheri and Shakira.	Read chapter six.
Class Fifteen: Tuesday, October 11, 2011	Review of chapter six - Read scenarios. Vicki as Peter, and Bobbi as Ah Yan. For Williams family, Vicki as Insoo, Bobbi as Gladys, Rose as Ayesh, Jay as Offion. Coaches for next two weeks - Jackie, Lavern, Vicki. Today's pairs - Lavern with Shakira and Bobbi, Jacki with Jay and Rose, Vicki with Lazaro and Valerie
Class Sixteen: Thursday, October 13, 2011	Vicki coaching Shakira and Jonia, Jacki coaching Jay and Rose. General discussion about understanding ourselves as helpers.
Class Seventeen: Thursday, October 20, 2011	Brief discussion about confidentiality and about spanking. Work with partners and coaches - Lavern coaching Valerie and Rose, Vicki coaching Shakira and Jay, Jacki coaching Jonia and Bobbi, with Lazaro watching due to laryngitis. Discussion of midterms (starting Nov. 1) and coaching.
Class Eighteen: Tuesday, October 25, 2011	Discussed upcoming NCOHS conference. Discussed midterm format and scenario. Chose new coaches for weeks ten and twelve - Bobbi, Jay, Jonia, Shakira. Practice - Jay partnered with Lazaro and coached. Jonia coached Rose and Jacki. Bobbi coached Valerie and Vicki. Discussion of keeping our own perceptions in the background and focusing on helping the client with what they perceive as most important.
Class Nineteen: Thursday, October 27, 2011	Discussion of midterm and areas on which to focus - particularly focus on what client wants. Practice with Jonia coaching Valerie and Rose, Shakira coaching Vicki and Lavern, and Coaches Jay and Bobbi working together.
Class Twenty: Tuesday, November 1, 2011	Midterm Exams - use sheet for feedback. Lavern interviewed client Jonia. Bobbi interviewed client Jay. Vicki interviewed client Lavern. Jacki interviewed client Vicki. Shakira interviewed client Jacki.	Thanks to Vicki for rescuing us from technological glitches!
Class Twenty-One: Thursday, November 3, 2011	Midterm exams continue: Jonia interviews client Valerie. Valerie interviews client Shakira. Jay interviews client Rose. Rose interviews client Bobbi.
Class Twenty-Two: Tuesday, November 8, 2011	Discussed midterms and feedback. Started chapter seven - notes - compliments: strengths, affirmation, ex. You showed courage to come in to talk about your alcohol use and driving. Bridge: Connection - I agree that having a DUI is a stressor in your life and its important to resolve this. Suggestion (follow-up): Notice when you are not drinking and what stops your form drinking. Read scenario on page 123 - Bobbi - Insoo, Vicki - Gladys, Rose – Al. Practice: Jay coaching Lazaro and Lavern, Bobbi partnered with Vicki and coaching, Shakira coaching Jackie and Rose. Reminded class of Cell Phone policy.	Read or reread chapter seven
Class Twenty-Three: Thursday, November 10, 2011	Midterm video with Lazaro (don't forget to email feedback). Practice - Shakira coaching/partners with Lazaro, Bobbi coaching Valerie and Jackie. Jay coaching Lavern and Rose. Working with common messages, finding exceptions and feedback - 1) Hard time getting along with in-laws 2) Can't communicate with teenage son 3) Shoplifting 4) Depressed a lot 5) Referred by employer because can't get along with coworkers 6) Stressed out by school 7) Want to find a partner Common messages group - looking for exceptions and feedback - Jay, Shakira, Lavern, Rose and Bobbi, Lazaro, Jacki, Valerie, Vicki. Reviewed first three scenarios. Will finish in next class.
Class Twenty-Four: Tuesday, November 15, 2011	Finished common messages exercise. Worked on Exercises on feedback. (will review answers in next class). Groups: Jay, Jonia, Valerie, Rose and Shakira, Lavern, Bobbi and Vicki. Brief practice at end with Vicki and Lavern working together, Valerie coaching Jay and Jonia, Rose coaching Bobbi and Shakira.
Class Twenty-Five: Thursday, November 17, 2011	Finished worksheet, discussion of local issues, practice with Lazaro coaching Bobbi working with two teenagers - Vicki and Jacki. Valerie coaching Jonia and Lavern.
Class Twenty-Six: Tuesday, November 22, 2011	Rose COACHING Jonia and Jacki, Vicki and Lavern working together. Discussed EARS for second session. Role play with Sheri and Rose. Brief discussion of hoarding. Happy Thanksgiving!
Class Twenty-Seven: Tuesday, November 29, 2011	Final Exam Info. Discussion of final exam protocol. Practice: Valerie coaching Vicki and Bobbi, with Lavern watching Rose and Lazaro coaching Jay and Jacki. Second part - Rose coaching Jay and Jacki. Lazaro coaching Bobbi (and working as partner) - Valerie coaching Lavern and Vicki.
Class Twenty-Eight: Thursday, December 1, 2011	Reviewed final protocol and discussed specific skills. EARS demonstration with Sheri and Rose.
Class Twenty-Nine: Tuesday, December 6, 2011	Video final exams: 1^st - Rose interviewing Bobbi - losing job - You are at risk of losing your job because you keep getting into arguments with your co-workers. 2nd - Jacki interviewing Vicki - You are a college student. Overall you are doing well. However, you have strong anxiety about math classes 3^rd - Jonia interviewing Jacki - You are a human services student who is starting their internship in a few weeks. 4^th - Vicki interviewing Rose - You have recently developed an interest in video poker # 5 - Bobbi interviews Lavern - You have been offered a great job in California
Class Thirty: Thursday, December 8, 2011	Video final exams: # 1 - Lavern interviewing Lazaro - You adopted a two-year-old child a year ago. # 2 - Jay interviewing Jonia - You were suspended from work for having a marijuana joint fall out of your pocket while talking to your supervisor. # 3 - Lazaro interviewing Jay - You are stressed because your adult son has moved back home with his partner and baby and neither has a job.
Class Thirty-One: Tuesday, December 13, 2011	Video final exams: Valerie and Shakira. Discussion of working with children and other interviewing issues.
Class Thirty-Two: Thursday, December 15, 2011	Wrap-up.