HSE 260 Clinical Supervision II and HSE 264Clinical Experience II

Instructor Contact Information

Instructor Name:  Sheri Narin and/or Kathleen Oakley

Office Phone:  (336) 599-1181 ext. 438, Office Location: L108 on the Person County Campus.  Office Hours are posted by door.  Virtual office hour is announced in the weekly announcement.

Kathleen Oakley: Email Address:  oakleyk@piedmontcc.edu

Sheri Narin:  Email Address: narins@piedmontcc.edu

Fax:  (336) 598 – 0453

Secretary Phone: Nancy Watts, (336) 599-1181 ext. 437

Faculty Website Address: http://www2.piedmontcc.edu/faculty/oakleyk or http://www2.piedmontcc.edu/faculty/narins

Course Information

HSE 260: Course Description:  This course provides an opportunity to discuss clinical experiences with peers and faculty. Emphasis is placed on discussing application of concepts and principles from related course content to clinical placement. Upon completion, students should be able to demonstrate the knowledge, skills, and attitudes required in human services clinical experiences. Prerequisite: Successful completion of 12 SHC in the HSE program. Corequisites: HSE 264
HSE 264: Course Description:  This course provides additional supervised clinical experience in human services delivery agencies. Emphasis is placed on the application and practice of concepts, principles, knowledge, and skills from related course work. Upon completion, students should be able to demonstrate and apply skills, knowledge, and values form human services classes. Prerequisites: Successful completion of 12 SHC in the HSE program; Corequisites: HSE 260

Course Objectives:

1. Students will identify 3 specific goals and related objectives in a learning plan and will demonstrate development of these skills through work at the internship site.
 2. Student will describe the organizational structure of their field placement agency.
 3. Student will write a description of their specific responsibilities at the internship site.
 4. Student will be able to discuss their actions and reactions in the internship setting and will identify ways in which to improve their skills; they will employ these changes in the internship site.
 5. Student will prepare a comprehensive client history with one client and the process of developing a complete client history, including assessing the client's needs and strengths.
 6. Student will demonstrate competency in utilizing principles and ethical guidelines of human services/social work practice.
 7. Student will apply the skills learned in the Human Services Technology program on their internship site, continuing to build on skills developed in first internship experience.

Prerequisites and Co-requisites: Prerequisite: Successful completion of 12 SHC in the HSE program, HSE 160/HSE 163 and permission of advisor.  Corequisites:  HSE 260 and HSE 264 must be taken together. 

The course will cover the following topics in the order below:
Topic One:    Ethical and Legal Issues

Topic Two:    The Challenges of Working in Human Services

Topic Three:  Interpersonal and Professional Relationships

Topic Four:    Keeping Alive in Agency Settings

Specific Course Requirements: In addition to the requirements for any distance learning course (see: http://www2.piedmont.cc.nc.us/DL/hardware.htm for further information), you will need access to Microsoft word for submitting assignments.

Textbooks, Supplementary Materials, Hardware and Software Requirements

Required Textbook: Alle-Corliss & Alle-Corliss, Human Services Agencies: An Orientation to Fieldwork, second edition, 2007, Thomson/Brooks/Cole, ISBN:  0-534-51610-6.

Supplementary Materials: None

Course Website address:
http://courses.piedmontcc.edu, then login and click on HSE 260 Clinical Experience II

Hardware Requirements: Please follow the hardware recommendations mentioned at : http://www2.piedmont.cc.nc.us/DL/hardware.htm, with the addition of access to Microsoft Word.

Software Requirements: You may need Acrobat Reader for some assignments.  You can get information on downloading it through http://www2.piedmont.cc.nc.us/DL/plugins.htm.  You will also need JAVA access for the virtual office hour. There is no cost for the download of either of these programs.

Assessment and Grading

Testing Procedures: There are no exams in these courses.

Grading Procedure:

Grades are based on the following assignments:

HSE 260: Evaluation will be based on class participation on Blackboard and homework assignments, with the point values as follows: 

Discussion Boards:    (60%) 120 points

Homework:                (40%)   80 points 

Total:                                    200 points

 HSE 264:  Your grades will be based on an orientation meeting, two evaluations from your on-site supervisor, four journal submission to your instructor, an internship description, a learning plan, a verbatim and a psychosocial, at least two site visits from your instructor and at least one meeting with your HSE 264 instructor.  The point breakdown is as follows:

Orientation Meeting:                                                                     10 Points

Journal and learning  plan review with HSE 264 instructor:   30 Points

Journal Review or site visit:                                                           32Points     

Journal Review or site visit:                                                           32Points     

Journal Review or site visit:                                                           32Points     

Required site visit:                                                                           32 Points

Required site visit:                                                                           32 Points

Internship Description:                                                                   50 Points

Time Sheets                                                                                      50 Points

Learning Plan (May require revisions):                                      100 Points

Midterm Evaluation by Site Supervisor:                                    100 Points

Verbatim:                                                                                         100 Points

Psychosocial History:                                                                     100 Points

Final Evaluation by Site Supervisor:                                             100 Points

Total                                                                                                   800 Points

 * All internship hours (192) must be completed to get credit for the class.

Grading Scale: (Grading Scale is subject to change).

HSE 260: 200 to 180 = A, 179 to 160 = B, 159 to 140 = C, 139 to 120 = D, < 119 = F

HSE 264: 800 to 720 = A, 719 to 640 = B, 639 to 560 = C, 559 to 480 = D, < 480 = F. 

Academic Integrity

In addition to good academic performance, students should exhibit honesty and integrity. If there is any question that academic honesty and integrity are not honored, students may be required to redo assignments in the presence of an instructor-selected monitor. Proof of dishonesty, including plagiarism, will make students subject to disciplinary action. Please consult your college catalog for more information.

Piedmont Community College Plagiarism Policy

7.5.1

PLAGIARISM

 Whether intentional or unintentional, plagiarism is ?the wrongful act of taking the product of another person's mind and presenting it as one's own" (Alexander Lindey, Plagiarism and Originality, 1952).

 The following acts are examples of intentional plagiarism:

 Copying material from a published source to avoid having to devise one’s own ideas.

Failing to give clear and proper credit to an idea, phrase, or quotation taken from a source.

Purchasing a pre-written paper.

Having someone other than the stated author complete an assignment, or part of an assignment.

 Unintentional Plagiarism occurs when a student provides sources for his or her work, but the sources are cited incorrectly or inadequately. Handbooks with documentation rules for Modern Language Association (MLA) and American Psychology Association (APA), two source documentation styles, are housed in the Caswell County Campus Resource Center and in the Person County Campus Learning Resource Center. Students are also encouraged to speak with their instructors when they are uncertain about documenting their sources in class assignments.

 Plagiarism will result in disciplinary action, and repeated offenses will lead to increased penalties that may ultimately result in expulsion from the College, as set out below:

 A student who unintentionally plagiarizes will receive a warning and instruction on proper citation, style, and usage for the first offense.

A student who unintentionally plagiarizes a second time in a single course will receive a course grade of F in the course in which the student plagiarized.

A student who intentionally plagiarizes will receive a course grade of F in the course in which the student plagiarized.

If a student receives a course grade of F due to plagiarism, the course instructor will notify the Dean of Student Development using the Plagiarism Incident Report Form.

If a student receives three course grades of F due to plagiarism, as determined by records kept in the office of the Dean of Student Development, he or she will be expelled from the College.

 

Legal Reference: G.S. 115 D-20

History Note: Effective January 20, 2004

  Plagiarism tutorial: http://www.lib.usm.edu/legacy/plag/whatisplag.php

In furtherance of its Plagiarism Policy, Piedmont Community College has a license agreement with Turnitin.com, a service that helps prevent plagiarism in student assignments.  Students may also be asked to submit assignments through the Blackboard tool, SafeAssign. To encourage original and authentic written work, any written assignment created in this course may be submitted for review to Turnitin.com (http://www.turnitin.com) or SafeAssign and will become a searchable document with the Turnitin-protected and restricted use database or the SafeAssign institutional or global database.

Assignments and Participation

Assignments and Projects:
The specific requirements for each module can be found under ‘Assignments’ on Blackboard.  Generally, each week will involve, answering at least one discussion board question, responding to two other students’ responses for the discussion board question, a homework assignment or project assignment, keeping your internship journal and completing your hours at your internship site. 

·         Before semester starts:  Orientation meeting

·         Week One: Discussion board posts due by Wednesday at 8:00 p.m. Responses due by Sunday at 8:00 p.m.  Review chapter five.

·         Week Two: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m.  Learning Plan due by Wednesday at 5:00 p.m.  

·         Week Three: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. 

·         Week Four: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. Weekly Journals due

·         Week Five: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m.  Read chapter six.

·         Week Six: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. Homework # 1 is due: Pages 206 to 207, answer the questions following the second, third and fifth scenarios (second ?- Randy, p. 206; third - stereotypes about homeless, p. 206; fifth - working with a 24 year old Latina woman, p. 207).  This should be submitted by Wednesday at 5:00 p.m.

·         Week Seven: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. Your internship description is due by 5:00 p.m. Wednesday.

·         Week Eight: Read chapter seven. Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. Weekly journals due

·         Week Nine: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m.  Due Wednesday at 5:00 p.m.: Homework # 2 Due: Page 239, both thinking things through exercises, and page 241, the first thinking things through exercises.

·         Week Ten: Read chapter eight. Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. 

·         Week Eleven: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. Submit your verbatim by 5:00 p.m. on Wednesday

·         Week Twelve: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. Weekly Journals due

·         Week Thirteen: Read chapter nine. Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. Psychosocial Due by Wednesday at 5:00 p.m.

·         Week Fourteen: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m.  Homework # 3 Due: Page 286, concluding exercises #1 and #3 (20 points) by 5:00 p.m. on Wednesday

·         Week Fifteen: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Sunday at 8:00 p.m. 

·         Week Sixteen: Discussion board posts due by Wednesday at 8:00 p.m.; Responses due by Saturday at 8:00 p.m. Weekly Journals due.

 

Reminder: Almost all assignments need to be typed and homework assignments will now be submitted through Blackboard.

Specific Information on Assignments: HSE 260

Blackboard Participation

Students will be required read the textbook and answer questions on the discussion board about the textbook and their internship.  Unlike the discussion board in other classes, outside resources (other than the textbook) are not required to receive an “A”. However, thorough and thoughtful responses are required and outside resources are welcome. You must reply to other students' posts in order to receive full credit for discussion board assignments. Responses such as "Keep up the good work!" or "Sounds like you're having fun," do not constitute an appropriate response and therefore will not receive credit. Late responses to other student posts do not promote interaction and will not be graded.  You will be writing about internship experiences; it is extremely important that you maintain client (and fellow student) confidentiality at all times in your posts, as well as outside the classroom.

Homework

There are three homework assignments from the textbook. Homework can be emailed to the instructor or left at the instructor’s office.  Homework assignments are always due by 5:00 p.m. on the Wednesday of the week assigned and should be submitted to the HSE 260 instructor.

Week Six: Wednesday by 5:00 p.m. Homework # 1 is Due: Pages 206 to 207, answer the questions following the second, third and fifth scenarios (second -Randy, p. 206; third - stereotypes about homeless, p. 206; fifth - working with a 24 year old Latina woman, p. 207).  (30 points)

Week Nine: Wednesday by 5:00 p.m. Homework # 2 is Due: Homework # 2 Due: Page 239, both thinking things through exercises, and page 241, the first thinking things through exercises. (30 points)

 Week Fourteen: Wednesday by 5:00 p.m. Homework # 3 is Due: Page 286, concluding exercises #1 and #3 (20 points)

Specific Information on Assignments: HSE 264

Time Sheets

Time sheets will be turned in every two weeks.  Time sheets should be left under the door in your instructor's office. Your internship supervisor needs to sign the time sheet. It is in your best interest to keep a copy of your time sheet as well. You will be given 16 blank time sheets. If you need more than that, you are responsible for making copies.

Time Sheets are due every two weeks. Time sheets for the previous two weeks should be placed under the door of HSE 264 Instructor’s office (L108) by 5:00 p.m. on the Fridays of the following weeks: Weeks 2, 4, 6, 8, 10, 12, 14 and 16.

 Evaluations

Your site supervisor will evaluate your performance as an intern, twice during the semester. The first evaluation will be mid semester and the second evaluation will be at the end of the semester. Each evaluation is worth 100 points.

 Learning Plan

You and your internship site supervisor will develop a learning plan with goals and objectives towards which you will work during the semester. Goals should be specific and address skills you would like to gain as well as one personal area in which you would like to develop. This is worth 100 points and is due during week two by Wednesday at 5:00 p.m. and should be submitted to your HSE 264 Instructor. It may need to be revised several times before full credit is received.

 Internship Description

You will develop a profile of your internship site, describing your responsibilities and the structure of the internship. This will be used to give other students a picture of what an internship would be like at that site. This is worth 50 points and will be typed. It is due during week seven by Wednesday at 5:00 p.m. and should be submitted to your HSE 264 instructor.

Verbatim

The verbatim is a written record of an interaction between you and the client. You will record what happened and your analysis on the interaction. This will include your reactions and feelings. You will be given an example of a verbatim. DO NOT use any identifying information about the client. Use an initial (just one) for the name and do not give information that might lead to the client being identified. This will be typed. This project is worth 100 points and is due during week eleven by Wednesday at 5:00 p.m. and should be submitted to your HSE 264 Instructor.

Psychosocial

You will complete a psychosocial history with a client from your internship placement. You will be given the format for the psychosocial history. You will interview the client and obtain information that way and you may also get information from records and other individuals involved in the situation. Please use a pseudonym for the client. This must be typed. This project is worth 100 points and is due during week thirteen by Wednesday at 5:00 p.m. and should be submitted to your HSE 264 Instructor.

Weekly Journals and meetings with Instructor

You will keep a journal of your internship experience.  Each week that you are doing your internship, you will write about what activities/duties that you did that week, your reactions to those activities/duties, your general thoughts about the internship, and questions this has raised for you. Journal entries should also reflect learned information covered in the assigned textbook as it applies to your fieldwork. You will submit and review the journal with your HSE 264 Instructor approximately every four weeks.  You will not be graded on your opinions and thoughts but will be graded on your thoroughness and thoughtfulness about the internship and what you are learning there.  The first meeting will be worth 30 points and will include reviewing your learning plan and journal.  The three subsequent meetings will be worth 20 points each.  If possible, you will submit your journal before the meeting; if not, you will leave the journal with your instructor; it will be returned within one week. Journals must be legible and complete to earn full points.

 Site Visits:

Your instructor will visit you on site at your internship at least twice during the semester. This will be arranged with you and should also be a time that your onsite supervisor is at the site.  The visit will last up to an hour and will primarily involve your Instructor observing you working at the agency. Each site visit is worth 50 points.

The weeks of the class are as follows:

Week One          Monday, January 12, 2009 to Sunday, January 18, 2009

Week Two          Tuesday, January 20, 2009 to Sunday, January 25, 2009

Week Three        Monday, January 26, 2009 to Sunday, February 1, 2009

Week Four          Monday, February 2, 2009 to Sunday, February 8, 2009

Week Five          Monday, February 9, 2009 to Sunday, February 15, 2009

Week Six            Monday, February 16, 2009 to Sunday, February 22, 2009

Week Seven       Monday, February 23, 2009 to Sunday, March 1, 2009

Week Eight        Monday, March 2, 2009 to Sunday, March 8, 2009

Week Nine         Monday, March 16, 2009 to Sunday, March 22, 2009

Week Ten           Monday, March 23, 2009 to Sunday, March 29, 2009

Week Eleven      Monday, March 30, 2009 to Sunday, April 5, 2009

Week Twelve     Monday, April 6, 2009 to Thursday, April 9, 2009 & Wednesday, April 15, 2009 to Sunday, April 19, 2009

Week Thirteen    Monday, April 20, 2009 to Sunday, April 26, 2009

Week Fourteen   Monday, April 27, 2009 to Sunday, May 3, 2009

Week Fifteen      Monday, May 4, 2009 to Sunday, May 10, 2009

Week Sixteen     Monday, May 11, 2009 to Saturday, May 16, 2009

Attendance/Participation

Regular participation is necessary for students to learn important concepts. In this regard, the following class attendance policy is established by Piedmont Community College.

A student is expected to be regular and punctual in meeting all classes. To receive credit for a course, the student must attend a minimum of 80 percent of classes, labs and shop hours. Failure to attend class is an absence, regardless of the reason. Absences are counted from the first scheduled meeting of the class, not the first day the student attends. All work missed during absences must be made up to the satisfaction of the instructor. Failure to complete required assignments will negatively affect the student's final grade.

A student who exceeds the 20 percent limit of absences may be dropped by the instructor through the eighth week of the semester. If a student exceeds the 20 percent limit after the eighth week, the instructor is authorized to award the student the "I" or "F" grade as warranted by the student's performance.  Any exceptions to this policy must be authorized by the instructor.

Participation on the discussion board forum is equal to attending class for HSE 260 Thus, your grade will be adversely affected by incomplete participation.  Your internship hours and completion of assignments are considered participation in HSE 264. Please note you cannot pass the class if you do not complete all your required internship hours and you cannot finish the hours before the end of week fifteen.  Additionally, failing either class requires repeating both classes. 

Class Participation or Attendance:
From the Piedmont Community College Catalog: 

Regular attendance at all class meetings is necessary for students to learn important concepts.  In this regard, the following class attendance policy is established: 

1. A student is expected to be regular and punctual in meeting all classes.  To receive credit for a course, the student must attend prior to the census point and a minimum of 80 percent of classes, labs and shop hours.  Failure to attend class is an absence, regardless of the reason.  Absences are counted from the first scheduled meeting of the class, not the first day the student attends.  All work missed during absences must be made up to the satisfaction of the instructor.  Failure to complete required assignments will negatively affect the student's final grade.

2. A student who exceeds the 20 percent limit of absences may be dropped by the instructor through the eighth week of the semester.  If a student exceeds the 20 percent limit after the eighth week, the instructor is authorized to award the student the "I" or "F" grade as warranted by the student's performance.

3. Any exceptions to this policy must be authorized by the instructor. 

 For this class, attendance is counted through your participation in the class. Lack of participation will strongly affect your grades and you may be dropped from the class if there are more than three weeks in which you did not participate.  Failure to complete internship hours will result in a failing grade in HSE 264, and both classes will have to be repeated. Both HSE 260 and HSE 264 must be taken simultaneously; therefore, if you fail either one, both must be retaken.

Punctuality: Assignments are due at specific dates and times, and information on all assignments is posted on the course website.  Assignments may be completed early when available.  Late discussion board posts will not be graded.  Homework and projects that are late will have 10 points deducted for each day that they are late.

Course Ground Rules

1)      Please contact your instructor with any problems or concerns!

2)      Participation is required and you are expected to communicate with other students in team project.

3)      You are responsible for learning how to navigate in Blackboard, and for asking for assistance when you are having difficulty. Address technical problems immediately.

4)      Keep abreast of course announcements.  There will be a weekly announcement posted Sunday evening or Monday morning for that week, and other announcement may be made as well.  You should check the Blackboard site at least three times a week for new announcements.

5)      Observe course netiquette at all times, etc.

6)      If you choose to drop the class, you must complete a drop form.  If you do not complete the drop form you will receive an “F” in the class.  Guidelines for Communications

Guidelines for Communications

Email:

·        Always include a subject line, with your name, the course number and the topic of the email.

·        Remember without facial expressions some comments may be taken the wrong way. Be careful in wording your emails. Use of emoticons might be helpful in some cases.

·        Use standard fonts.

·        Do not send large attachments without permission.

·        Special formatting such as centering, audio messages, tables, html, etc. should be avoided unless necessary to complete an assignment or other communication.

·        Respect the privacy of other class members.

Discussion Groups:

·        Review the discussion threads thoroughly before entering the discussion. Be a lurker then a discussant.

·        Try to maintain threads by using the "Reply" button rather starting a new topic.

·        Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of other’s ideas.

·        Be patient and read the comments of other group members thoroughly before entering your remarks.

·        Be cooperative with group leaders in completing assigned tasks.

·        Be positive and constructive in group discussions.

·        Respond in a thoughtful and timely manner.

Discussion Board Answer Grading Policies (Please note that these are specific to HSE 160):

The criteria for earning an A on a discussion:

The discussion clearly answers the question, and is thorough and thought-provoking.

There is evidence of your thinking on the subject and not simply parroting the ideas of others.

Client and fellow student confidentiality is maintained.

The criteria for earning a B on a discussion:

The discussion clearly and thoroughly answers the question.

. Client and fellow student confidentiality is maintained.

The criteria for earning a C on a discussion:

The discussion answers the question.

Feedback should be helpful to the student receiving it. Feedback will be evaluated for the following:

·        Clarity

·        Specificity

·        Usefulness to student (will it help the student to get a better grade on next discussion question?)

·        Balance - does the feedback point out strengths in the discussion as well as areas of weakness?

·        Helpfulness - Does the feedback provide resources to assist student in further research?  

Chat:

·        Introduce yourself to the other learners in the chat session.

·        Be polite. Choose your words carefully. Do not use derogatory statements.

·        Be concise in responding to others in the chat session.

·        Be prepared to open the chat session at the scheduled time.

·        Be constructive in your comments and suggestions.

Web Resources:
Information on References for Electronic Sources

American Psychological Association, Electronic References, 5th edition of the APA Publication Manual, 2001, Retrieved 21 July 2005 from http://www.apastyle.org/elecgeneral.html

Online Services for Distance Learners

Learning Resources Center, Online Services For Distance Learners, Piedmont Community College, Retrieved July 21, 2005 from

http://www2.piedmont.cc.nc.us/DL/online_services.htm

 Blackboard Student Support

The North Carolina Conference of English Instructors offers this site with support information for online learners.

North Carolina Conference of English Instructors, CEI Blackboard Support, North Carolina Conference of English Instructors web site, Retrieved 21 July 2005 from

http://www.nccei.org/blackboard/students.html

Netiquette, Or How to Mind Your Manners When Using E-Mail, Virginia Shea, Netiquette , May 1994, http://www.albion.com/netiquette/corerules.html, Netiquette Home Page, Retrieved 21 July 2005 from http://www.albion.com/netiquette/index.html

Library

The Piedmont Community College Library Website includes links and services for: an online catalog, basic library information, Help, electronic resources, distance education library services, interlibrary loan, instructional services, citation help, reserves, searching the web, and periodicals. http://www2.piedmontcc.edu/lrc/

Students With Disabilities

If you have a learning or other disability, and you want to request special accommodations to ensure equal access to education at PCC, please see Brian Totten in the Office of Student Development on the main campus, 599-1181, ext. 296. The information that you provide will be kept confidential.  If you are on the Caswell campus, please see Sarah Humphrey, 336-694-5707, ext. 226.

Student Success Center

Piedmont Community College now offers a comprehensive package of services to assist students with their academic success. The Student Success Center, located in G-204, provides a variety of free learning support services, including computer access, tutoring, supplemental instruction, study groups, and other academic services. Visit or call Gloria Bennett, Coordinator of the Student Success Center, at 599-1181, ext. 276 to access this valuable student resource.

Syllabus Changes

A statement that any necessary changes to the course syllabus will be sent to the student by e-mail and posted on the bulletin board.

Technical Support

Libbie McPhaul-Moore, 336-599-1181, ext. 445, mcphaul@piedmontcc.edu
 Earl Stenlund, 336-599-1181, ext. 225,
stenlue@piedmontcc.edu may be able to assist you with troubleshooting access to Blackboard and navigation of Blackboard.  The College does not provide technical support for any problems with your ISP accounts or software, to include AO.