HSE 110 61P Introduction to Human Services
| Course No | Course Title | CL | LB | CLINIC | CR |
|---|---|---|---|---|---|
| HSE 110 | Intro to Human Services | 2 | 2 | 0 | 3 |
| This course introduces the human services field, including the history, agencies, roles, and careers. Topics include personal/professional characteristics, diverse populations, community resources, disciplines in the field, systems, ethical standards, and major theoretical and treatment approaches. Upon completion, students should be able to identify the knowledge, skills, and roles of the human services worker. | |||||
McClam, T. & Woodside, M. (2011). Cases & Applications For an Introduction to Human Services, 7th ed. Belmont, CA; Brooks/Cole. ISBN: 978-0-8400-3447-2.
Woodside, M. & McClam, T. (2011). An Introduction to Human Services, 7th ed. Belmont, CA; Brooks/Cole. ISBN: 978-0-8400-3372-7.
Bundled in the PCC bookstore:
Introduction to human services bundle (textbook and workbook) – ISBN: 9781111868383
| Class Meetings | In class activities | Notes |
| Class One: Thursday, January 12, 2012 | Introductions in pairs (Jonia and Cordelia, Rosa and Paul, Kim and Lazaro, Monesa and Bobbi, Donna and Cassandra, Vicki and Tiffany, Rubi and Shana).Review of syllabus; chapter one exercise - Almeada (Groups: 1 - Lazaro, Tiffany, Donna, Bobbi, Monesa; 2- Rosa, Cassandra, Jonia, Rubi; 3 -Paul, Kim, Vicki, Shana, Cordelia). Discussion of definition of human services and three core functions - notes. | Read chapter one and two. |
| Class Two: Thursday, January 19, 2012 | Reminder introductions. Completed chapter one exercise - Almeada.- class discussion notes here. Module one activity on defining poverty in small groups - 1: Bobbi, Donna,. Lazaro, Tiffany; 2 - Monesa, Shana, Rubi, Rosa, Kim. 3- Cassandra, Cordelia, Vicki, Jonia. Discussion notes here. | |
| Class Three: Thursday, January 16, 2012 |
Chapter two - basic concepts of help. Group activity - debate on health care - Laissez-faire - Vicki, Jonia, Rubi, Cordelia ---- Social Darwinism - Donna, Monesa, Shana, Paul, Individualism - Kim, Rose, Lazaro, Tiffany. Bobbi - moderator. Debate notes here. Activity on human services through the ages - Ninetheenth century - Cordelia, Bobbi and Kim. Today - Shana, Rubi, and Rosa, Colonial America - Paul, Donna, Monesa, Lazaro, Early 20th - Vicki, Jonia, Tiffany. Two visitors. Jonia had lost a leg in a farming accident (notes here) and Cordelia was hearing voices (notes here). |
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| Class Four: Thursday, February 2, 2012 | Review of some concepts of chapter three - notes here. A Family in Need exercise (groups: 1) Rubi, Lazaro, Vicki, 2) Paul, Shana, Donna, Monesa 3) Cassandra, Bobbi, Rosa, Kim.). Discussed military human services and reason for increased need for traumatic brain injury care. Discussed concept of managed care - trying to help with least amount of money and time), efficiency, also trying to reduce duplication of services, tied to case management. Technology exercise. (Groups: 1) Lazaro, Kim, Cassandra, Rubi, 2) Vicki, Rosa, Donna. 3) Bobbi, Paul, Shana, Monesa). | |
| Class Five: Thursday, February 9, 2012 | Will finish # 5 in technology exercise and also talked about terrorism and human services. Review models of chapter four - notes here. Models applied to ADHD exercise (Groups: Public Health - Rubi, Cassandra, Tiffany, Bobbi. Medical - Shana, Rose, Donna. Human Services - Monesa, Vicki, Kim, Lazaro) and case study Model Exercise. (Groups: 1 - Monesa, Shana, Vicki, Kim, 2 - Rosa, Lazaro, Donna, Bobbi, 3 - Rubi, Cassandra, Tiffany). | |
| Class Six: Thursday, February 16, 2012 | Class taught by Kathy Oakley. Completed worksheet on visit to agency - “You are sitting in the reception area.” individually and then discussed answers with a partner and then the whole class. Reviewed concept of "The Whole Person.” Reviewed Erickson's stages and worked on worksheet related to this. | |
| Class Seven: Thursday, February 23, 2012 | Finished worksheet and reviewed answers. Groups for
worksheets -
1 - Lazaro, Rubi, Bobbi . 2- Rosa, Vicki, Kim, Tiffany. 3 - Monesa,
Paul, Donna. Discussed Maslow's hierarchy of needs. Reviewed
case of Alphonse and role played Alphonse and Ms. Parnell, in groups
(Group 1 - Donna, Kim, Monesa 2 - Paul, Bobbi, Rubi, Vicki, 3 -
Rosa, Tiffany, Lazaro). Discussion of role plays - notes
here.
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| Class Eight: Thursday, March 1, 2012 |
Discussion of what motivations let you to become a helper and What motivations/ideas can hurt you (the helper) or the client?.Pairs- Rosa and Lazaro, Monesa and Bobbi, Jonia and Vicki, Donna and Kim, Cassandra, Rubi and Paul. Answers:
What motivations might harm you or the client? Answers:
Fulfilling others needs and neglecting own, frustration when client's don’t follow what you suggest, * wanting the client to make the decision to do what you think is right, you want to feel empowered and have the client see that, self-exploration, wanting to help someone and they don’t want help, getting too involved with the client, , turning focus on you, putting personal needs of making a difference before clients’ needs, helper feeling overwhelmed and not having support, helper getting own needs met Discussion of role categories. Providing direct service - Monesa, Vicki, Cassandra, Bobbi - acted out in class, situation with mother (Monesa), two girls (Vicki and Cassandra) and helper (Bobbi). |
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| Class Nine: Thursday, March 15, 2012 | Working within the community group (Jonia, Kim, Donna) and Performing administrative work (Rosa, Paul, Rubi, Lazaro). Story activity (Groups: 1 - Bobbi, Lazaro, Donna, Rubi; 2 - Monesa, Cassandra, Jonia, Paul; 3 - Rosa, Vicki, Kim, Shana. Exercise on which is personally most difficult value to practice: Acceptance: Donna and Lazaro; Tolerance: Rosa and Jonia; Respect for individuality: Kim; Confidentiality: Rubi; Self-determination: Vicki, Bobbi, Paul, Monesa, Cassandra, Shana | |
| Class Ten: Thursday, March 22, 2012 |
Demonstrating personally challenging values.
Donna and Tiffany - acceptance. Situation of women arrested
for drug related offenses seeking food stamps. Rosa and Rubi -
confidentiality and tolerance - issues related to working with a
child molester and Bobbi, Vicki, Cassandra - self-determination -
Bobbi was working with Vicki, a battered woman, and her child
Cassandra. Also general discussion of confidentiality,
particularly related to social media.
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| Class Eleven: Thursday, March 29, 2012 | Reviewed aspects of working with challenging clients.
Role play exercise.
Culturally different client's - different beliefs, traditions, values, religious, you might not understand, you can’t put your values and beliefs aside. Reluctant – don’t want to come for help to begin with. Resistant - didn't follow through with helping process. The silent client - need to be creative. Overly demanding client - shop=hopper, call you all the time, very needy, car breaks down more often than yours, have to control you about everything, like a bad marriage. The unmotivated client - not interested, may be something else going on, burned out, finding out what works for that client, lazy (perception). Groups for first worksheet - Lazaro, Donna, Vicki, Paul. Jonia, Tiffany, Shana. Rubi, Kim, Rosa. Role play pairs - Paul and Kim - overly demanding. Lazaro and Vicki - culturally different. Tiffany and Rubi - reluctant. Rosa and Shana - silent, Jonia and Donna - unmotivated. |
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| Class Twelve: Thursday, April 12, 2012 |
We discussed the structure and meaning of a mission statement, and how it relates to values. Bobbi Music will submit an example of a mission and vision statement of her nonprofit. Groups worked on developing a mission statement for the human services program. Groups were Paul, Rubi, and Donna: Our mission is to provide help, education, and promote better lives of the individuals or groups within the community. Our mission is through teamwork and dedication to provide individuals and/or groups, the help or education needed to promote and enhance better living within the community. Hard work, teamwork and dedication is what we value. Bobbi, Rose and Vicki: Human Services program educates students in a diverse treatment approach that utilizes problem-solving and strength building to work with clients and their problems within the context of their environment, be that at work, home or school. Instilling values with emphasis on awareness of and the interaction with community service personnel/clients. Upon completion, students should be able to identify resources and assess critical community needs. Monesa, Shana, Cassandra: The human services program is to help the PCC students, and to help promote professionalism and enhance ways of communicating, within our community. We strive to educate and organize a well-educated growth of student so that they can have financial stability and expand good deeds throughout the community. We will teach them skills needed to work for individuals of different races and cultures. Our goal is to promote staff and students to work together to reach out to people who are in need regardless of their situation. To focus on clients strengths and abilities. Discussed common themes and values in the statements. Students then worked on personal mission statements. |
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| Class Thirteen: Thursday, April 19, 2012 | Discussed challenges in working in the human services
field including Allocation of Resources (staff, space, money, time,
services), Paperwork Blues (complicated, too much paperwork, red tape,
time consuming, takes time away from client care), Turf Issues (fighting
over your area or between agencies), Encapsulation and Burnout
(encapsulation - in a bubble, burnout - absolutely done, not effective;
stress, isolation - don't use resources, not respecting cultural
differences, cold, lack of empathy), Professional Development
(professional standing, keeping up with changes, never ending story,
becoming more effective in your role). Small
groups demonstrated concepts as related to case of Almeada, with Vicki,
Jonia and Rose demonstrating Allocation of Resources, Cassandra and
Lazaro demonstrating Paperwork Blues, Rubi and Monesa demonstrating Turf
Issues, Bobbi and Kim demonstrating Encapsulation and Burnout, and Shana
and Paul demonstrating Professional Development.
Groups for community organizing activity - Bobbi, Lazaro, Shana, Vicki (Publicizing roots and wings mentor program) Rubi, Jonia, Paul, Cassandra (afterschool program for kids with incarcerated parents), Monesa, Rosa, Kim (Afterschool hang out, activities, place for worship, classes in basic living skills). Talked about who to make changes in community. Example of problems that need to be addressed locally: After-school/summer programs (particularly Caswell County), transportation, variety of activities, cost Transition program for foster care kids who age out - Links programs Lack of preventative substance abuse services, or knowledge of them |
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| Class Fourteen: Thursday, April 26, 2012 |
Discussion of need for code of ethics, general underlying principles
of autonomy (respect the client's right to make their own choices),
nonmaleficence (do not harm), beneficence (obligation to help, to do
good), Justice (being fair, equal, nondiscrimination, client getting
what they need), Fidelity (being honest, be there for the client,
dependable, integrity).
Group
exercise with groups - Cassandra, Rosa, Lazaro, Tiffany,
Monesa, Kim, Shana, Vicki, Donna, Rubi). Second activity -
Groups: Shana, Lazaro, Rubi, Donna - standards 22, 33, 48. Kim,
Rosa, Cassandra - 7, 24, 34, Monesa , Bobbi, Vicki, Tiffany -
14, 27, 1. (Group Activity: You have the following ethical
standard: ____________ Develop a scenario around that standard and
demonstrate it to the class. Then lead a discussion about the
dilemma. Feel free to challenge the class on this
dilemma/standard.) We discussed standards 1, 7, 24, 27, 34).
Will cover 14, 22, 33 and 48 in next class,
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| Class Fifteen: Thursday, May 3, 2012 |
Tiffany and Monesa did 14. New expanded group did 22 - Rosa and Kim joined Shana, Lazaro (in charge), Cassandra, Rubi and did 22 - Rosa and Shana. 33 and 48 done combined with Bobbi helping out as instructor - Kim talking about students not following mission statement, Cassandra talking about students gossiping more than helping. Lazaro brought up an important point about people cheating the system and there was general discussion about the helper’s responsibility to help without judgment. Scenarios in the textbook were then discussed in relation to competence and confidentiality. |
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| Class Sixteen: Thursday, May 10, 2012 |
Modules schedule
Module one (chapters one and two) runs from Thursday, January 12, 2012 to Sunday, January 29, 2012
Module two (chapters three and four) runs from Monday, January 30, 2011 to Sunday, February 12, 2012
Module three (chapters five) runs from Monday, February 13, 2012 to Sunday, February 26, 2012
Module four (chapter six) runs from Monday, February 27, 2012 to Sunday, March 18, 2012
Module five (chapter seven) runs from Monday, March 19, 2012 to Sunday, April 1, 2012
Module six (chapter eight) runs from Monday, April 2, 2012 to Sunday, April 22, 2012
Module seven (chapter nine) runs from Monday, April 23, 2012 to Sunday, May 6, 2012
Note: Week of Monday, May 7, 2012 through Thursday, May 10, 2012 will include concluding activities and potentially, a final exam.