HSE 110 61P Introduction to Human Services

Course No Course Title CL LB CLINIC CR
HSE 110 Intro to Human Services 2 2 0 3
This course introduces the human services field, including the history, agencies, roles, and careers. Topics include personal/professional characteristics, diverse populations, community resources, disciplines in the field, systems, ethical standards, and major theoretical and treatment approaches. Upon completion, students should be able to identify the knowledge, skills, and roles of the human services worker.

McClam, T. & Woodside, M. (2011).  Cases & Applications For an Introduction to Human Services, 7th ed.  Belmont, CA;  Brooks/Cole.  ISBN:  978-0-8400-3447-2.

Woodside, M. & McClam, T. (2011).  An Introduction to Human Services, 7th ed.  Belmont, CA;  Brooks/Cole.       ISBN:  978-0-8400-3372-7.                    

Bundled in the PCC bookstore: 

Introduction to human services bundle (textbook and workbook) – ISBN: 9781111868383

Syllabus

Class Meetings In class activities Notes
Class One:  Thursday, January 12, 2012 Introductions in pairs (Jonia and Cordelia, Rosa and Paul, Kim and Lazaro, Monesa and Bobbi, Donna and Cassandra, Vicki and Tiffany, Rubi and Shana).Review of syllabus; chapter one exercise - Almeada (Groups: 1 - Lazaro, Tiffany, Donna, Bobbi, Monesa; 2- Rosa, Cassandra, Jonia, Rubi; 3 -Paul, Kim, Vicki, Shana, Cordelia).  Discussion of definition of human services and three core functions - notes. Read chapter one and two.
Class Two:  Thursday, January 19, 2012 Reminder introductions. Completed chapter one exercise - Almeada.- class discussion notes here.  Module one activity on defining poverty in small groups - 1: Bobbi, Donna,. Lazaro, Tiffany; 2 - Monesa, Shana, Rubi, Rosa, Kim.  3- Cassandra, Cordelia, Vicki, Jonia. Discussion notes here.  
Class Three:  Thursday, January 16, 2012

Chapter two - basic concepts of help. Group activity - debate on health care - Laissez-faire - Vicki, Jonia, Rubi, Cordelia  ---- Social Darwinism - Donna, Monesa, Shana, Paul,    Individualism - Kim, Rose, Lazaro, Tiffany.  Bobbi - moderator.  Debate notes here.   Activity on human services through the ages - Ninetheenth century - Cordelia, Bobbi and Kim.   Today - Shana, Rubi, and Rosa,   Colonial America - Paul, Donna, Monesa, Lazaro, Early 20th - Vicki, Jonia, Tiffany. Two visitors.  Jonia had lost a leg in a farming accident (notes here) and Cordelia was hearing voices (notes here).  

 
Class Four:  Thursday, February 2, 2012 Review of some concepts of chapter three - notes here. A Family in Need exercise (groups:   1)  Rubi, Lazaro, Vicki,  2) Paul, Shana, Donna, Monesa  3) Cassandra, Bobbi, Rosa, Kim.). Discussed military human services and reason for increased need for traumatic brain injury care.  Discussed concept of managed care - trying to help with least amount of money and time), efficiency, also trying to reduce duplication of services, tied to case management. Technology exercise. (Groups: 1) Lazaro, Kim, Cassandra, Rubi,   2) Vicki, Rosa, Donna.   3) Bobbi, Paul, Shana, Monesa).  
Class Five:  Thursday, February 9, 2012 Will finish # 5 in technology exercise and also talked about terrorism and human services. Review models of chapter four - notes here. Models applied to ADHD exercise (Groups:  Public Health - Rubi, Cassandra, Tiffany, Bobbi.  Medical - Shana, Rose, Donna. Human Services - Monesa, Vicki, Kim, Lazaro) and case study Model Exercise. (Groups: 1 - Monesa, Shana, Vicki, Kim, 2 - Rosa, Lazaro, Donna, Bobbi,  3 - Rubi, Cassandra, Tiffany).  
Class Six:  Thursday, February 16, 2012 Class taught by Kathy Oakley.  Completed worksheet on visit to agency - “You are sitting in the reception area.”  individually and then discussed answers with a partner and then the whole class. Reviewed concept of  "The Whole Person.”  Reviewed Erickson's stages and worked on worksheet related to this.  
Class Seven:  Thursday, February 23, 2012 Finished worksheet and reviewed answers. Groups for worksheets -
1 - Lazaro, Rubi, Bobbi . 2- Rosa, Vicki, Kim, Tiffany. 3 - Monesa, Paul, Donna.  Discussed Maslow's hierarchy of needs. Reviewed case of Alphonse and role played Alphonse and Ms. Parnell, in groups (Group 1 - Donna, Kim, Monesa    2 - Paul, Bobbi, Rubi, Vicki,   3 - Rosa, Tiffany, Lazaro).  Discussion of role plays - notes here.
 
Class Eight:  Thursday, March 1, 2012

Discussion of  what motivations let you to become a helper and What motivations/ideas can hurt you (the helper) or the client?.Pairs- Rosa and Lazaro, Monesa and Bobbi, Jonia and Vicki, Donna and Kim, Cassandra, Rubi and Paul. Answers:

  • To make a difference in children's lives (before trouble or at any time)
  • Life experiences led you to want to make a difference - own experiences or something you went through with someone else
  • Help one generation to help another generation - break cycle
  • Help older people
 What motivations might harm you or the client? Answers:

Fulfilling others needs and neglecting own, frustration when client's don’t follow what you suggest, * wanting the client to make the decision to do what you think is right, you want to feel empowered and have the client see that, self-exploration, wanting to help someone and they don’t want help, getting too involved with the client, , turning focus on you, putting personal needs of making a difference before clients’ needs, helper feeling overwhelmed and not having support, helper getting own needs met

Discussion of role categories.  Providing direct service - Monesa, Vicki, Cassandra, Bobbi - acted out in class, situation with mother (Monesa), two girls (Vicki and Cassandra) and helper (Bobbi). 

 
Class Nine:  Thursday, March 15, 2012  Working within the community group (Jonia, Kim, Donna) and Performing administrative work (Rosa, Paul, Rubi, Lazaro). Story activity (Groups: 1 -  Bobbi, Lazaro, Donna, Rubi; 2 - Monesa, Cassandra, Jonia, Paul; 3 - Rosa, Vicki, Kim, Shana.  Exercise on which is personally most difficult value to practice:  Acceptance:  Donna and Lazaro; Tolerance:  Rosa and Jonia; Respect for individuality: Kim; Confidentiality:  Rubi; Self-determination: Vicki, Bobbi, Paul, Monesa, Cassandra, Shana  
Class Ten: Thursday, March 22, 2012
Demonstrating personally challenging values.
 Donna and Tiffany - acceptance.  Situation of women arrested for drug related offenses seeking food stamps. Rosa and Rubi - confidentiality and tolerance - issues related to working with a child molester and Bobbi, Vicki, Cassandra - self-determination - Bobbi was working with Vicki, a battered woman, and her child Cassandra.  Also general discussion of confidentiality, particularly related to social media.
 
Class Eleven:  Thursday, March 29, 2012 Reviewed aspects of working with challenging clients. Role play exercise.

Culturally different client's -  different beliefs, traditions, values, religious, you might not understand, you can’t put your values and beliefs aside.  Reluctant – don’t want to come for help to begin with.  Resistant - didn't follow through with helping process.  The silent client - need to be creative.  Overly demanding client - shop=hopper, call you all the time, very needy, car breaks down more often than yours, have to control you about everything, like a bad marriage.  The unmotivated client - not interested, may be something else going on, burned out, finding out what works for that client, lazy (perception). Groups for first worksheet - Lazaro, Donna, Vicki, Paul.      Jonia, Tiffany, Shana.     Rubi, Kim, Rosa.  Role play pairs - Paul and Kim - overly demanding.    Lazaro and Vicki - culturally different.   Tiffany and Rubi - reluctant.  Rosa and Shana - silent, Jonia and Donna - unmotivated.

 
Class Twelve:  Thursday, April 12, 2012

We discussed the structure and meaning of a mission statement, and how it relates to values. Bobbi Music will submit an example of a mission and vision statement of her nonprofit.  Groups worked on developing a mission statement for the human services program.  Groups were Paul, Rubi, and Donna: Our mission is to provide help, education, and promote better lives of the individuals or groups within the community.  Our mission is through teamwork and dedication to provide individuals and/or groups, the help or education needed to promote and enhance better living  within the community.   Hard work, teamwork and dedication is what we value. 

Bobbi, Rose and Vicki:  Human Services program educates students in a diverse treatment approach that utilizes problem-solving and strength building to work with clients and their problems within the context of their environment, be that at work, home or school.  Instilling values with emphasis on awareness of and the interaction with community service personnel/clients.  Upon completion, students should be able to identify resources and assess critical community needs.

Monesa, Shana, Cassandra:   The human services program is to help the PCC students, and to help promote professionalism and enhance ways of communicating, within our community.  We strive to educate and organize a well-educated growth of student so that they can have financial stability and expand good deeds throughout the community.  We will teach them skills needed to work for individuals of different races and cultures.  Our goal is to promote staff and students to work together to reach out to people who are in need regardless of their situation.  To focus on clients strengths and abilities.

Discussed common themes and values in the statements.

Students then worked on personal mission statements.

 
 
Class Thirteen: Thursday, April 19, 2012 Discussed challenges in working in the human services field including Allocation of Resources (staff, space, money, time, services), Paperwork Blues (complicated, too much paperwork, red tape, time consuming, takes time away from client care), Turf Issues (fighting over your area or between agencies),  Encapsulation and Burnout (encapsulation - in a bubble, burnout - absolutely done, not effective; stress, isolation - don't use resources, not respecting cultural differences, cold, lack of empathy), Professional Development (professional standing, keeping up with changes, never ending story, becoming more effective in your role).  Small groups demonstrated concepts as related to case of Almeada, with Vicki, Jonia and Rose demonstrating Allocation of Resources, Cassandra and Lazaro demonstrating Paperwork Blues, Rubi and Monesa demonstrating Turf Issues, Bobbi and Kim demonstrating Encapsulation and Burnout, and Shana and Paul demonstrating Professional Development.

Community organizing. 

Groups for community organizing activity - Bobbi, Lazaro, Shana, Vicki (Publicizing roots and wings mentor program) Rubi, Jonia, Paul, Cassandra (afterschool program for kids with incarcerated parents),     Monesa, Rosa, Kim (Afterschool hang out, activities, place for worship, classes in basic living skills).

Talked about who to make changes in community.  Example of problems that need to be addressed locally:

After-school/summer programs (particularly Caswell County), transportation, variety of activities, cost

Transition program for foster care kids who age out - Links programs

Lack of preventative substance abuse services, or knowledge of them

 
Class Fourteen: Thursday, April 26, 2012
Discussion of need for code of ethics, general underlying principles of autonomy (respect the client's right to make their own choices), nonmaleficence (do not harm), beneficence (obligation to help, to do good), Justice (being fair, equal, nondiscrimination, client getting what they need), Fidelity (being honest, be there for the client, dependable, integrity).  Group exercise with groups - Cassandra, Rosa, Lazaro, Tiffany,     Monesa, Kim, Shana,    Vicki, Donna, Rubi). Second activity - Groups:  Shana, Lazaro, Rubi, Donna - standards 22, 33, 48.  Kim, Rosa, Cassandra - 7, 24, 34,       Monesa , Bobbi, Vicki, Tiffany - 14, 27, 1. (Group Activity: You have the following ethical standard:  ____________ Develop a scenario around that standard and demonstrate it to the class.  Then lead a discussion about the dilemma.  Feel free to challenge the class on this dilemma/standard.)  We discussed standards 1, 7, 24, 27, 34).  Will cover 14, 22, 33 and 48 in next class,
 
Class Fifteen: Thursday, May 3, 2012

Tiffany and Monesa did 14.  New expanded group did 22 - Rosa and Kim joined Shana, Lazaro (in charge), Cassandra, Rubi and did 22 - Rosa and Shana.  33 and 48 done combined with Bobbi helping out as instructor - Kim talking about students not following mission statement, Cassandra talking about students gossiping more than helping. Lazaro brought up an important point about people cheating the system and there was general discussion about the helper’s responsibility to help without judgment.  Scenarios in the textbook were then discussed in relation to competence and confidentiality.

 
Class Sixteen: Thursday, May 10, 2012    

Modules schedule

Module one (chapters one and two) runs from Thursday, January 12, 2012 to Sunday, January 29, 2012

Module two (chapters three and four) runs from Monday, January 30, 2011 to Sunday, February 12, 2012

Module three (chapters five) runs from Monday, February 13, 2012 to Sunday, February 26, 2012

Module four (chapter six) runs from Monday, February 27, 2012 to Sunday, March 18, 2012

Module five (chapter seven) runs from Monday, March 19, 2012 to Sunday, April 1, 2012

Module six (chapter eight) runs from Monday, April 2, 2012 to Sunday, April 22, 2012

Module seven (chapter nine) runs from Monday, April 23, 2012 to Sunday, May 6, 2012

Note:  Week of Monday, May 7, 2012 through Thursday, May 10, 2012 will include concluding activities and potentially, a final exam.