A commitment to rational thinking and an orientation to moral principles.

A common culture, heritage, and shared meaning.

A component of the public health model to improve the present and future quality of life and to alleviate health problems.

A counseling intervention that is focused on specific outcomes in a short time.

A diagram illustrating an agency's structure.

A disorder of the mind or emotions.

A federal agency created in 1946 to help states develop programs for increased training, research, and practice.

A federally funded public assistance program, titled Aid to Families with Dependent Children, that was replaced in 1996 as a result of welfare reform.

A form that includes information about the helper and the helper's credentials.

A helper statement that is interchangeable with the client's statement.

A helper's ethical obligation to prevent harm to clients.

A human service professional whose primary responsibilities are planning and organizing services.

A human service professional with diverse skills and functions that are applicable in a number of settings with a variety of client groups.

A human service role that involves speaking on the client's behalf.

A large house in a slum area that serves as a community center, sponsoring classes, vocational training, and child care.

A list of rights that clients should expect when they receive mental health services.

A long-term global trend that describes population movement from rural areas to cities.

A managed care service delivery strategy that provides care as needed along a continuum of intensity of intervention.

A method used in managed care to control access to services.

A number of individuals who interact with each other sharing values, a social structure, and cohesiveness.

A partnership between human services and education designed to provide more comprehensive services to children, youth, and families.

A political trend that supports freedom, market solutions, and less government.

A relationship approach to helping that emphasizes a partnership.

A service delivery model that extends health care beyond the medical model, applies a multicausal approach to studying the causes or origins of problems, and emphasizes a preventive approach.

A set of tools or methods designed to manage resources and deliver human services, especially in the areas of health care and mental health.

A statement of ethical standards of behavior.

A system of treatment that suggests that mental disorders are diseases or illnesses that impair an individual's ability to function.

A term that designates the recipient of human services.

A term that refers to individuals with mixed ancestry.

A treatment approach that utilizes problem solving to work with clients and their problems within the context of the environment.

A way in which human service professionals in different locations can communicate with each other.

A written document that defines the duties and responsibilities of a particular position.

Acceptance of the client that allows the worker to see the situation or understand feelings from the client's perspective.

Activity based on like-minded people joining together to promote change.

An amendment (Title 18) to the Social Security Act that provides health insurance for those over age 65.

An amendment (Title 19) to the Social Security Act that provides grants to states to assist them in helping medically indigent citizens receive medical and hospital care.

An approach advocated by Richard Nixon to limit federal spending and human services.

An approach to service delivery that emphasizes the provision of appropriate services for clients and the matching of services to specific outcomes.

An economic concept that advocated a society or government with little responsibility to those in need.

An individual, small group, or larger population that needs help.

An individual's right to withhold information he/she does not wish to share.

An occupation that is important to society, is based on academic training, and is bound by ethical standards.

An urban and rural problem that describes single men, women and children, and families who are without the basics of shelter, food, and clothing.

Arrangement in which an agency or organization provides a human service function for profit.

Assistance for those individuals who could provide for themselves but have failed to do so or have done so in a manner that deviates from society's norms for appropriate behavior.

Assistance to clients in meeting their social needs, especially those clients who either temporarily or long-term cannot care for themselves.

Behavior that can occur at any time in the helping process with a client who is unwilling to participate in the helping process.

Behaviors or body language.

Channels of communication among human service agencies and professionals.

Conditions of the work environment.

Counseling and other support services provided online.

Created by President George W. Bush to strengthen the partnership between faith-based social services initiatives and the federal government and to provide financial support for these activities.

Difficulties individuals experience that occur without any predictability and may result in both short-term and long-term problems.

Drugs that act on the brain.

Establishing links among human service professionals and agencies to deliver quality services.

Factors or experiences that prevent clients from seeking help.

Federal funding that was available to states in block grants to replace the federal AFDC program.

Food and protection for the poor provided by the church.

General helping knowledge and skills to serve individuals with a variety of problems in different settings.

Guidelines for the behavior of human service professionals.

Helping professionals who have advanced degrees in the study of human behavior and who provide counseling, perform assessments, and conduct research in that field.

Hesitancy to seek help.

Important role where professionals link clients to another service.

Individuals experience problems as a result of the breakdown of many traditional forms of society.

Individuals who do not freely choose the services they are receiving.

Individuals who engage in helping with little training and agency responsibility.

Individuals who help people deal with a variety of problems, including personal, social, educational, and career concerns.

Individuals who perform some traditional counseling functions as well as advocacy and mobilization in their work with professionals.

Institutions for the mentally ill.

Knowledge and skills that meet established professional standards.

Layers of authority in an agency.

Legislation passed in 1990 to enable people with disabilities to have equal access to goods, services, and employment.

Legislation passed in 1996 to end the federal government's six-decade guarantee of aid to the poor.

Multifaceted trait that allows human service professionals to shift their perspectives of helping, clients, problems, and interventions.

Multiservice centers established to provide a variety of community-based services for the mentally ill, including inpatient and outpatient care, emergency services, assistance to the courts, and services for the mental health of children and the elderly.

Online method of expanding communication and information about individuals and organizations through the use of web pages.

Physician concerned with the diagnosis, treatment, and prevention of mental illness.

Process concerned with thinking, emotion, and behavior disorders.

Program initiated by President Lyndon Johnson in 1964 to eradicate poverty by providing means for the poor to improve their economic situation.

Provides outpatient prescription drug benefits for individuals on Medicare.

Providing services based on client strengths and moving clients to self-sufficiency.

Public assistance to those in need that was provided as part of the American welfare state created by Roosevelt's New Deal legislation, the Social Security Act of 1935.

Recipient of services in the medical model.

Refers to many demographic variables, including age, color, disabilities, gender, national origin, race, religion, and sexual orientation.

Residential living that matches level of care to individual need.

Services available in the community that enable clients to interact with their environments in the least restrictive setting in which they can function.

Situations with two or more values in conflict.

Situations, events, or conditions that are troublesome for the client.

Speaking out on behalf of clients who cannot speak for themselves.

Statement of beliefs about what guides behavior and provides direction to people's lives.

Term of supervision given to individuals who break the law but are not incarcerated.

The ability of the worker to be receptive to the client regardless of factors such as dress or behavior.

The ability to care for one's self.

The belief that hard work by any individual is the way to success.

The belief that the fittest of society would survive through the process of natural selection.

The client's right to know about the helper and the helping process.

The funding, personnel, volunteers, buildings, and other assets at an agency's disposal.

The informal sharing of information that occurs in an agency or organization among coworkers or treatment team members and supervisors.

The legal right of some professionals to refuse to release certain information.

The many components of a person, such as psychological, social, physical, financial, and vocational, that comprise the total individual.

The movement that promoted the transfer of patients from institutions to the community for outpatient care.

The obligation to promote and safeguard the dignity, well being, and growth of clients, colleagues, the profession, and society.

The primary welfare reform legislation that ended the welfare system created by the Social Security Act of 1935.

The process of returning an individual to a prior state of functioning.

The purpose of an agency as summarized by its guiding principles.

The result when the receiver interprets a message the way the sender intended.

The skills and strategies that helpers use to provide immediate help for a person in trouble.

The study of the effects of drugs upon mental health.

The term used to describe problems that focus on the client, the environment, and the interaction between them.

The worker's ability to be patient and fair with each client.

The worker's assurance to clients that their cases will not be discussed with others.

Two or more individuals who form a group that engages in illegal activities.

Unlawful use of force or violence against persons or property to intimidate or coerce a government, the civilian population, or both to further political or social objectives.

Urban renewal to revitalize the downtown area of cities.

Ways that managed care organizations influence human service delivery, including authorization for services and continuous review.

When a human service worker retreats from the engagement of helping and becomes rigid, insensitive, and uncaring.

Workhouses for the mentally ill, the elderly, children, able-bodied poor, criminals, and other groups of people who needed care.

Working together in groups or units to provide efficient and effective client services.