SWK 113 Diller Book:  Chapter One

1. What is the crux of a serious problem facing human service providers today?
2. How do most service providers discriminate against culturally different clients?
3. What are three reasons that community facilities and services are underused by culturally different clients? 
4. What are three ways people may experience discrimination in the context of service delivery?
5. What does the author see as equally important for effective cross cultural service delivery?
6. What is one danger of the unaware human service worker gaining access to the system for the culturally different client?
7. If you are unsure what term someone prefers for reference to their ethnic or cultural group, what should you do? 
8. What are two of the psychological characteristics and experiences that seem to be shared by all culturally and ethnically different clients? All culturally and ethnically different clients are seen to share certain psychological characteristics and experiences:  They belong to a group that is socially stigmatized and the object of regular discrimination and derision, this causes stress and harm to the psych and they must find some way to adapt, there is often (although not always) stress and harm that results from the problems regularly associated with prejudice and racism,  and there are often problems in racial and ethnic identification , meaning the attachment the individual feels to their cultural group of origin,  and the awareness or consciousness that individuals have of this impact). (page 5)
9. What is it extremely important to remember about differences within groups?
10. Which group has been the primary scapegoat in the United States? 
11. Which groups have been the primary scapegoats in Europe? (p. 5. People of Color, Jews and Roms).
12. What is the surest indicator of cultural insensitivity?

Chapter Two

1. What kind of demographic changes have taken place in this country over the last several years? 
2. What kinds of changes are projected for the next twenty-five to fifty years? future?
3. What brings about these changes? 
4. What is cultural competence?
5. What are some basic assumptions underlying the goal of cultural competence?
6. Describe the stages of agency cultural competence. 
7. Describe the five basic skill areas necessary for effective cross-cultural service delivery. Pages 14 to 18.
8. Which professional helping associations have accepted the professional multicultural competencies? 
9. Describe the three general areas of characteristics/competencies of culturally skilled counselors
10. What is enthnorelativist thinking?
11. What two qualities will make the difference in how you relate to this class and the pursuit of cultural competence?